Look and Adorn brings to you Exclusive Collection of Handmade Jewellery, Premium Junk Jewellery, and 92.5 Pure Silver Jewellery, Handloom Sarees, Handmade Fabric Bags & Other Handmade Products.
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Look and Adorn endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit, please get in touch with us within 24 hours of delivery:
by telephone at +91 8100311377 between 11.00 AM to 6.00 PM IST
by email at email@example.com with your order number, date of transaction, delivery address, packaging image and package opening video of the wrongfully delivered or defective item.
Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
10-15 days TAT for Refund or replacement of wrongfully delivered or defective item(s).
We will look into the issue and revert back within 48 working hours.
In exceptional cases, if the product is received in damaged condition by the buyer, inform us within 24 hours with the product image. We will try our best to replace the item, shipping charges will be borne by the customer. If a replacement is not possible, then we will refund it.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like Bluedart, Delhivery, Fedex etc.) , then Look and Adorn will not be liable to refund any amount for such orders.
Products bought online cannot be exchanged or returned in-store.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Name/ image/ brand/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals (wherever applicable).
The product's original packaging/ box should be undamaged.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.