Payment Policy

We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that Look and Adorn's trusted payment gateway partner (citruspay) use secure encryption technology to keep your transaction details confidential at all times.

 

No Hidden Charges.

The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping method. The ₹50 will be charged in case of COD Order.

 

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

 

Cash on Delivery

If you are not comfortable making an online payment on Lookandadorn.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

 

The maximum order value for a Cash on Delivery (COD) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

 

Payment via credit/debit card

We accept payments made by credit/debit cards issued in India and 21 other countries. We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Further, we accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

 

Look and Adorn realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

Internet Banking

We you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking with major banks.

 

'Instant Cashback'

The 'Cashback' offer is instant and exclusive to Lookandadorn.com. You only pay the final price you see in your shopping cart.

 

PROCESSING OF REFUND

The Platform provides return and refunds are done within 7-15 business days. The refunds may be done by the same mode of payment as it was received.

 

All Refund requests shall be made by the User as well as the Customer by emailing to: support@lookandadorn.com which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made.

 

[All Refund requests shall be made by the User by contacting to the User support available on the Platform, which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by the Company’s User care on following such guidelines.

 

All refunds shall reflect into your bank account within 7 -15 working days from the date of the confirmation of the refund request by the company.]